Return steps are as follows.

1. Go to "My Orders" from the "My Account" section.

2. Click on the "Order details" button and view the details of your order.

3. Press the return button.

4. Select the product to be returned and the reason for the return. If you have purchased the same product more than once, you must also select the number of items to be returned.

5. Make your choice of shipping.

6. Take note of the return shipping code on the screen. You can also access your return shipping code from the My Orders page and the notification message sent to your membership email address.

7. Put the invoice with the items to be returned in one package.

8. Deliver the package with the return shipping code to the cargo you choose within 7 days. After 7 days, you need to get a return shipping code again. After the return request is approved, the product price will be refunded through your credit or debit card.

For each delivery a separate package must be prepared. Follow the steps below for each package.

1. From the "My Account" section, go to "My Orders".

2. Click on the "Order details" button and view the details of your order.

3. Press the return button.

4. Select the product to be returned and the reason for the return. If you have purchased more than one of the same products, you must also select the number of items to be returned.

5. Make your choice of shipping.

6. Take note of the return shipping code on the screen. You can also access your return shipping code from the My Orders page and the notification message sent to your membership email address.

7. Put the invoice with the items to be returned in one package.

8. Deliver the package with the return shipping code to the cargo you choose within 3 days. In case you spend 3 days, you need to get a return shipping code again. After the return request is approved, the product price will be refunded through your credit or debit card.

You can send your returns free of charge with the courier company. Don't forget to specify the return shipping code when delivering your cargo. To get a return shipping code, click "How can i do the return process?" Follow the steps in the question. NOTE: If the orders created with the cargo free campaign are canceled / refunded and the remaining amount does not meet the campaign requirement, the shipping fee is deducted from the product price to be returned.

You can return the product you purchased from Endemigo free of charge within 14 days from the day you receive it from the cargo. Returns of disposable products and products that deteriorate rapidly or are likely to expire are not accepted. Products used, worn, washed, etc. If somehow it reaches us we may have to send it back to you. In this case, no refund will be made. In order for the products to be returned within the right of withdrawal, the purchased product must not be damaged in its original box and the packaging inside, the invoice and all complementary accessories must be sent together with the promotional, promotional products, if any, undamaged and complete. Products and services for which the right of withdrawal is not valid are as follows:

• Goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or the provider (chipgold, jewelry gold and other gold products)

• Products prepared in line with the wishes or personal needs of the consumer

• Perishable or Products that may expire

• Products that are mixed with other products after delivery and cannot be separated by their nature (saplings, etc.)

• Periodicals such as newspapers and magazines, except those provided under the subscription agreement

• Services performed immediately in electronic environment or intangible goods delivered immediately to the consumer (telephone top-up orders, digital codes, etc.)

• Services that started with the consent of the consumer before the right of withdrawal expires (assembly, etc.)

• Accommodation, furniture transportation, car rental, food and beverage supply, which should be done on a specific date or period. and fun or listen Services for the purpose of deterioration The use of the right of withdrawal for the following products is subject to the condition that the packaging of the product is not opened, damaged and the product is not used. Otherwise, no refund is possible.

• After the delivery of the goods, if the protective elements such as packaging, tape, seal, package are opened, books, digital content and computer consumables (computer consumables toner, cartridge, tape, etc., all kinds of software and programs, DVD, VCD etc. , CDs and cassettes)

• Products that are not suitable for health and hygiene (underwear, swimwear, cosmetics, headphones, etc.)

• Products that require installation must be opened by the authorized service. and it must be installed. Products opened outside the authorized service may be out of warranty. If a problem is detected in the product during service installation, exchange / return transactions can be made with a report.

The returned product process is as follows:

- Once we received the products, the compliance with the return conditions is checked.

- If the product meets the return conditions, the return process is completed within 2-10 days.

- If the product does not meet the return conditions, it is sent back to your address.

- When your return is completed, an information message will be sent to your membership e-mail.

If you have received this message, it means that your bank has been refunded by Endemigo.

IMPORTANT NOTE: The amount of time returned to your card depends on your bank. If you paid by credit card, it will usually reflect in a few days. In debit cards, the period of reflection of the refund to your account is longer. Endemigo pays the fee for purchases made in installments to the bank at once. The bank will refund this amount to your credit card per month as the number of installments. For example: If you bought it in 2 installments, your card will be refunded in 2 months.

According to the Distant Sales Contract of Endemigo, the return period for a product purchased by the consumer is 15 days. The 15-day period starts on the day you receive the product from cargo. Refunds cannot be processed for requests exceeding 15 days.

Reach our customer satisfaction support team, your invoice request will be sent to your membership e-mail address. Do not forget that your invoice is issued with the delivery of your order to the cargo and a copy is sent to your e-mail address. You can also check your mailbox.

If the campaign conditions are still met in the cancellation or refund process, the campaign will not be canceled. If the products remaining in the order after the cancellation or return are not sufficient to meet the terms of the campaign, the campaign will be canceled. Refunds are made by deducting the discount of the campaign.

NOTE: If the orders created with the cargo free campaign are canceled / refunded and the remaining amount does not meet the campaign requirement, the shipping fee will be deducted from the product price to be returned.