If your order is in the "Order Received" or "Procurement Stage" status, please send us your request or click on the address field above the order you want to change and edit the information. If your order is in the status of "Shipped", only cargo companies can make the address change.

Check your order next to the courier. If there is damage to the cargo package or product; After signing the cargo delivery receipt, attach a "Due Diligence Report" to the cargo attendant. Deliver the product / box with this record and invoice to the cargo officer and send it back. If you have a problem while following the steps above, you can contact us on our help page and get support.

All products offered for sale in Endemigo are checked for damage while being packaged to be delivered to cargo. However, in the case of sensitive products, damage may occur due to dropping during transportation or incorrect loading of cargo.

In such a case; Before receiving the product, check the outer packaging for damage. Attach a Damage Assessment Report to the cargo attendant when you see any damage. Warn the attendant to keep a record of the damaged product with complete and correct words. "When the product was delivered, it was checked and found to be damaged." A minute of the explanation will speed up your product return process. In case of any damage you notice after the delivery of the order, you should immediately contact the relevant cargo branch and ask them to prepare a Damage Assessment Report. When you send the product back together with the Damage Assessment Report, your product replacement procedures will be completed quickly and you will be informed about it.

In order to avoid problems with cargo compensation, return the damaged product with the courier company that delivered to you.

When ordering in Endemigo, you are asked to enter your delivery and billing address. Check if you have chosen an address different from the delivery address for the address to which the invoice will be sent. If the problem is not caused by the address selection and your invoice is not included in your cargo; You can contact us 24/7 at support@endemigo.com or our Customer Satisfaction Support Line at +90 850 885 5008.